Return & Refund Policy

At Hania Hafsa, customer satisfaction is our top priority. We want you to love what you order, but we understand that sometimes a return or exchange may be necessary. This Return & Refund Policy outlines the conditions, process, and timelines applicable to returns, exchanges, and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unwashed, unworn, and undamaged.
• All original tags, labels, and packaging must be intact and included with the returned item.
• The return request must be submitted within [insert number] days of the delivery date.
• Proof of purchase (order number, receipt, or invoice) must be provided at the time of the return request.

Items that do not meet these conditions may be rejected and sent back to the customer at their own expense.

2. Non-Returnable and Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

• Customized, made-to-order, or stitched-to-measurement items, as these are prepared specifically according to individual customer requirements.
• Items marked as “Final Sale,” clearance, or heavily discounted items, unless otherwise specified at the time of purchase.
• Items that show signs of use, alteration, staining, or damage caused by the customer after delivery.
• Gift cards or vouchers, if applicable.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within [insert number] days of delivery, along with photographic evidence of the issue. Upon verification, we will offer one of the following resolutions, based on your preference and product availability:

• A free replacement of the same item.
• An exchange for a different item of equal value.
• A full refund, including any shipping charges paid.

In such cases, return shipping costs will be borne entirely by Hania Hafsa.

4. Exchange Policy

If you wish to exchange an item due to size, color, or fit issues (and the item is otherwise eligible for return as per Section 1), you may request an exchange within [insert number] days of delivery. Exchanges are subject to stock availability. If the desired replacement is unavailable, we will offer a refund or store credit instead, at the customer’s discretion.

5. How to Initiate a Return or Exchange

To start the return or exchange process, customers should:

1. Notify us of the return/exchange request within the eligible timeframe.
2. Provide the order number, reason for return, and (if applicable) photos of the item.
3. Once approved, pack the item securely with all original tags and packaging.
4. Ship the item back to us (for customer-initiated returns) or wait for pickup arrangement (for defective/incorrect item returns).

Detailed return instructions, including the return address, will be shared with the customer once the return request is approved.

6. Refund Process and Timeline

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method used at checkout, or via bank transfer for cash-on-delivery orders.
• Refunds are typically completed within [insert number] business days of approval, although actual crediting times may vary depending on your bank or payment provider.
• Original shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items as described in Section 3.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please first check with your bank or card provider, as processing times can vary. If the issue persists, please contact our customer support team, and we will assist you in resolving the matter.

8. Return Shipping Costs

Unless the return is due to a damaged, defective, or incorrect item, the customer is responsible for covering the cost of return shipping. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit back to us.

9. Order Cancellations

Order cancellation requests may be accepted if the order has not yet been shipped or processed for dispatch. Once an order has been shipped, it can no longer be cancelled and must instead follow the standard return process outlined above.

10. Changes to This Policy

Hania Hafsa reserves the right to modify this Return & Refund Policy at any time, at our sole discretion. Any changes will be posted on this page, and continued use of our website and services following such changes constitutes your acceptance of the updated policy.