Privacy Policy

Welcome to Hania Hafsa (“we”, “us”, “our”, “the Company”, “the website”). We are committed to protecting the privacy and personal information of everyone who visits our website, creates an account, or makes a purchase from us. This Privacy Policy is designed to help you understand what information we collect, why we collect it, how it is used, how it is protected, and what choices you have regarding your data. By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the website.

1. Information We Collect

We collect information in a few different ways, depending on how you interact with our website:

• Information you provide directly: This includes your full name, email address, phone number, shipping and billing address, and any other details you submit when creating an account, placing an order, subscribing to our newsletter, filling out a contact form, or communicating with our customer support team.
• Order and transaction information: When you make a purchase, we collect details related to your order, such as the products purchased, order value, payment method used, and delivery preferences. Please note that we do not store your full payment card details on our servers — these are processed securely through our third-party payment gateway.
• Automatically collected information: When you browse our website, certain information is collected automatically, including your IP address, browser type and version, device type, operating system, pages visited, time spent on the site, referring website, and general location (based on IP address).
• Communication records: If you contact us via email, phone, or any contact form, we may retain a record of that communication for quality assurance and future reference.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To process, confirm, and deliver your orders accurately and on time.
• To create and manage your customer account.
• To respond to your inquiries, complaints, or support requests.
• To send you order updates, shipping notifications, and, where applicable, promotional emails or offers (which you may opt out of at any time).
• To improve our website’s functionality, layout, and overall user experience based on browsing patterns.
• To detect, investigate, and prevent fraudulent transactions or activities that violate our Terms & Conditions.
• To comply with applicable legal or regulatory obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, in order to operate our business effectively, we may share limited information with:

• Delivery and courier partners, to fulfil and deliver your order.
• Payment processing providers, to securely process your transactions.
• Website hosting and IT service providers, who help us maintain and secure our website infrastructure.
• Legal or regulatory authorities, if required to do so by law, court order, or governmental request.

All third parties with whom we share information are expected to handle it responsibly and only for the specific purpose for which it was shared.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Cookies help us:

• Remember items added to your shopping cart between visits.
• Keep you logged into your account.
• Understand how visitors use our website, which pages are most popular, and where improvements are needed.
• Show you more relevant products and offers based on your browsing behavior.

You have the option to accept or decline cookies through your browser settings. Please note that disabling cookies may affect certain features of the website, such as cart functionality or personalized recommendations.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Once your information is no longer needed, it will be securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we take data security seriously, no online platform can guarantee 100% security, and by using our website, you acknowledge and accept this inherent risk.

7. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

8. Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal data, subject to any legal obligations we may have to retain it.
• Opt out of promotional communications at any time by using the unsubscribe link in our emails.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their respective privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any updates will be posted on this page along with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed.